Sending Your Inclusions

We now send inclusions kits to customers upon their request when ordering (please tick the relevant box on the order page). Please allow up to 14 working days for delivery. This is included in the price of your jewellery.

If you have requested an inclusion posting kit, we reserve the right to delay sending the kit during our busier times. This enables us to manage our workload effectively. In the lead up to Christmas we may have to delay posting your kit. If you need your order for a particular date, please let us know upon ordering so that we can ensure your kit is sent promptly.

If you have an older order (prior to 8th January 2021) then you can find inclusion sending information below.

IMPORTANT:

During the Coronavirus pandemic we are asking that customers package up their inclusions and then wait 48 hours before posting. This will help to ensure that any viruses on the package are inactive. This is to protect our staff from possible contamination.

Our ESTIMATED lead time from receipt of inclusions is 16-20 weeks. This time is needed for us to handcraft your jewellery and for us to professionally preserve your inclusions. This estimated time may be subject to change without warning due to situations beyond our control. We will post updates to social media if our lead times are extended far beyond those quoted. 

As per our terms and conditions, please send your inclusions within TWO MONTHS of ordering. After this time your order will be archived and your money held in the form of a credit note. When you're ready to continue with your order you will be issued with a credit note* in the form of a discount code for the amount paid and you will need to place a new order. You will be liable to make up any shortfall when you reorder.

*Credit notes are given to you as discount codes for the amount you've already paid and as such, they cannot be used alongside any other discount code. This includes our sales where you have to input a code to gain money off/ a free gift etc. This is due to the website software that we use not allowing multiple codes to be used at once. Credit notes are valid for 1year from the date of your original purchase. Once your credit note expires the money you had paid will be lost. 

It is the customers sole responsibility to ensure that inclusions are received within the two month time frame and that credit notes are requested before their expiration date. We are not responsible for reminding or prompting either of these actions. 

Please only send inclusions once you have placed your order. Please include a note with any additional information you did not supply during the checkout process. Ensure your name, contact details and order number are included in the parcel.

PLEASE MARK ALL PACKAGES AND INCLUSIONS WITH YOUR NAME AND ORDER NUMBER

Breastmilk

A maximum of 15ml is needed although we can work with less if necessary, please contact us prior to ordering if you wish to supply a smaller amount. 

The milk can be previously frozen, although please ensure that it's fully defrosted before posting.

Please send no more than the requested amount - too much can result in leaks.

Send the milk in a breastmilk storage bag labelled with your full name and order number. Place this inside a second breastmilk bag and expel air.

Wrap bags in 2-3 sheets kitchen towel (enough to absorb milk if the bags burst or leak).

Place in a padded jiffy bag envelope.

Send via Royal Mail large letter/ small parcel to address below

Hair

A cutting of clean hair should be tied loosely with thread and placed inside a tissue and then inside an envelope labelled with your name. Put this inside another envelope and send to address below. Please do not tape. Approximately 2-3cm long and 3mm thick will give best results but please send what you have.

If you are having multiple hair inclusions, please package each inclusion separately.

Ashes

A maximum of 1 teaspoon should be sealed in zip lock bag or similar. Placed in another bag then envelope and sent to the address below. Please label the bag with your name. If you are required to declare the contents at the Post Office please say 'item for jewellery making'. Any ashes not use will be returned to you with your jewellery.

Umbilical Cord

Umbilical cord should be thoroughly dry before posting. It can be sent in a plastic zip lock or breastmilk bag in a padded envelope along with any other inclusions. We will return any cord we don’t use, along with the clip, if still attached.

Placenta

Placenta that has been encapsulated can be used for jewellery making. Please send 2-3 capsules to the address below. Place in zip lock bag or similar and label with your name.
Place in envelope and send to address below.

PLEASE INCLUDE YOUR NAME, ADDRESS, ORDER NUMBER AND CONTACT DETAILS IN EVERY PACKAGE YOU SEND

Our lead times depend on current volumes of orders, and we work on pieces in order of arrival, but some things are more complex to make, so will take longer.

Our approximate lead time is 16 - 20 weeks. If you need your item by a specific date, please contact us prior to ordering so that we can discuss your needs. Lead times can exceed the quoted approximate time. Upon placing your order you agree to our lead times and understand that they may be exceeded without notice.

Please do not send us the last of any inclusion or anything irreplaceable without first informing us.

You'll receive an email when your inclusions are received and when your order has been shipped. If there's any delays during the process, we'll do our best to let you know.

All inclusions, including breastmilk, can be sent to:

If you have any questions, please feel free to contact us.