Returns, Refunds & Cancellation Policy

RETURNS

All jewellery is custom made by hand, therefore there are no refunds or exchanges given for change of mind or due to any delays.

Please check all details listed with the item before placing your order. We reserve the right to judge our own quality and we do our absolute best to send out to you the highest quality pieces.

If a piece of jewellery arrives damaged or broken, please contact us within 5 working days so that we can try to rectify this for you. Please note that we photograph items before they leave our studio for insurance purposes.

If there is an error on our part such as a spelling mistake on a customised piece we will replace the item for you.

From time to time we offer 'tester' designs, where we offer a new design at a reduced rate so that we can test it out. As these pieces are new, we may occasionally find a design flaw that needs changing/fixing. We will not offer refunds on these pieces but will instead remake/rework the item as often as necessary until we are happy with the item.

We cannot remake or refund without being in receipt of the original item with the exception of any items sent by us that have been lost in the post.

You can arrange returns via the Facebook messaging service or by emailing info@rejewelled,co.uk within 5 business days.
However, Rejewelled will not be held responsible for the following:
 

• If a product has been modified, changed or repaired by someone other than Rejewelled.

 

• Any faults or defects from wear and tear or lack of proper care and cleaning.

 

• Any defects resulting from neglect, accidental damage or misuse

 

• Any irregularities in the settlement of inclusions within the resin. This includes any colour, glitters or shimmers.

 

COMMISSIONS:

Please ensure that when placing an order for a commissioned piece that you double check all details as mistakes cannot often be rectified once the
piece has started to be made. If you realise that you have made a mistake once work has started, then Rejewelled accepts no liability for this and any costs
for the remaking will be incurred by the customer. However, we will do our very best to work with you and help if we can. 
 
If we agree to a return, the item must be sent back to us within 30 days, in the same condition that you received it and in the original packaging with any literature and free items that may have been included.
We strongly suggest that items are sent via an insured and tracked service as we cannot be held responsible for the item until it is back in our studio. Do not return any items without our prior agreement.
 

ADDITIONAL NOTES:

Each piece of jewellery is handcrafted using a wide range of materials. Sometimes it can be difficult to match size, colour and shape of the resin and fabrics/other materials exactly to those shown in the images on the website, so please allow for some small variations to the images shown.

Please also note that the examples shown on the website may not be for the bezel size that you've chosen.

SHIPPING 

Please note that items sent outside the UK may be subject to import duties, fees and taxes. Any additional fees incurred are the responsibility of the customer. If you are unsure, we recommend that you contact the appropriate authorities prior to purchase. We cannot refund an order if it has been delayed or if you have received import duties.

If Royal Mail leave you a 'red card' to say that they've attempted delivery, it is your responsibility to ensure that you collect it within the time frame given by them. Failure to collect on time will result in it being returned to us and you will be liable to pay us for the additional P&P costs at a rate of £4.95.

PROMOTIONAL CODES

Rejewelled may offer promotional codes to regular customers from time to time. Please note that only one promotional code can be used at any one time. We cannot refund any money if you have forgotten to use a discount code.

FAILURE TO SEND INCLUSIONS WITHIN 2 MONTHS OF PURCHASE

If you do not send your inclusions within two months of purchase, we will archive your order and issues a credit note* to your account for the amount already paid. When you're ready to continue with your order you can get in contact and we can begin the process.

*Credit notes are essentially discount codes for the amount you've already paid and as such, they cannot be used alongside any other discount code. This includes our sales where you have to input a code to gain money off/ a free gift etc. This is due to the website software that we use not allowing multiple codes to be used at once.

RETURNS ADDRESS

Rejewelled, PO BOX 1246, Cheddar, BS27 9AT

Please note that customers are responsible for the return shipping costs and these will not be refunded. Rejewelled will not be held responsible for any item until it is safely in our hands.

EXCHANGES

If for any reason you are unhappy with your piece, please contact us within ten days at info@rejewelled.co.uk

We do not offer refunds if you are unhappy with your order due to an error on our part but will instead work with you to repair or redo the design if we agree that we have made a mistake.

CHANGES TO YOUR ORDER

It is sometimes possible to make minor changes to your order, including colour changes or changing your ring size shortly after ordering. However you must contact us as soon as possible to discuss these changes and we cannot be held responsible for any mistakes made on your part.

CANCELLATION

Once you have placed your order we start making the actual setting. This is custom work and therefore cannot be cancelled after a 24hr period.

We do not allow cancellations or refunds due to our lead time being extended or due to a delay in us sending out inclusion posting kits (we reserve the right to delay posting these kits in order for us to manage our workload). All lead times are ESTIMATED and are subject to change without notice. 

Our current ESTIMATED lead time from receipt of inclusions is 16-20 weeks. This time is needed for us to handcraft your jewellery and for us to professionally preserve your inclusions. This estimated time may be subject to change without warning due to situations beyond our control. We will post updates to social media if our lead times are extended far beyond those quoted.