Returns Policy

RETURNS

All jewellery is custom made by hand, therefore there are no refunds or
 exchanges given for change of mind. Please check all details listed with the
item before placing your order. We reserve the right to judge our own quality
and we do our absolute best to send out to you the highest quality pieces.
 If a piece of jewellery arrives damaged or broken, please contact us within 5 working days so that we can try to rectify this for you. Please note that we photograph items before they leave our studio for insurance purposes.
 If there is an error on our part such as a spelling mistake on a customised piece we will replace the item for you. We cannot remake or refund without being in receipt of the original item. You can arrange returns via the Facebook messaging service or by emailing info@rejewelled,co.uk within 5 business days.
 However, Rejewelled will not be held responsible for the following:
 
  • If a product has been modified, changed or repaired by someone other than Rejewelled.
 
  • Any faults or defects from wear and tear or lack of proper care and cleaning.
 
  • Any defects resulting from neglect, accidental damage or misuse
 
  • Any irregularities in the settlement of inclusions within the resin. This includes any colour, glitters or shimmers.
 

COMMISSIONS:

 Please ensure that when placing an order for a commissioned piece that
you double check all details as mistakes cannot often be rectified once the
piece has started to be made. If you realise that you have made a mistake once
work has started, then Rejewelled accepts no liability for this and any costs
for the remaking will be incurred by the customer. However, we will do our very
best to work with you and help if we can. 
 
If we agree to a return, the item must be sent back to us within 30 days, in the same condition that you recieved it and in the original packaging with any literature and free items that may have been included.
We strongly suggest that items are sent via an insured and tracked service as we cannot be held responsible for the item until it is back in our studio.
 

ADDITIONAL NOTES:

Each piece of jewellery is handcrafted using a wide range of materials. Sometimes it can be difficult to match size, colour and shape of the resin and fabrics/other materials exactly to those shown in the images on the website, so please allow for some small variations to the images shown.

SHIPPING 

Please note that items sent outside the UK may be subject to import duties, fees and taxes. Any additional fees incurred are the responsibility of the customer. If you are unsure, we recommend that you contact the appropriate authorities prior to purchase. We cannot refund an order if it has been delayed or if you have received import duties.

If Royal Mail leave you a 'red card' to say that they've attempted delivery, it is your responsibility to ensure that you collect it within the time frame given by them. Failure to collect on time will result in it being returned to us and you will be liable to pay us for the additional P&P costs at a rate of £4.95.

PROMOTIONAL CODES

 Rejewelled may offer promotional codes to regular customers from time to time. Please note that only one promotional code can be used at any one time. We cannot refund any money if you have forgotten to use a discount code.

RETURNS ADDRESS


Rejewelled, PO BOX 1246, Cheddar, BS27 9AT

Please note that customers are responsible for the return shipping costs and these will not be refunded. 



EXCHANGES

If for any reason you are unhappy with your piece, please contact us within ten days at info@rejewelled.co.uk

CHANGES TO YOUR ORDER

If you have not yet posted your inclusions then you can make minor changes to your order, including colour changes or changing your ring size.
If your inclusions have arrived then unfortunately we cannot make any changes to your order.

CANCELLATION

Once you have placed your order we start making the actual setting. This is custom work and therefore cannot be cancelled after a 24hr period.

Once your inclusions have arrived we begin the process of creating your order. For this reason we cannot cancel your order once we have started this work. This includes if you want to cancel your order due to any delays in making your order.

If you have not yet sent us your inclusions and would like to cancel your order, please email us ASAP at info@rejewelled.co.uk

CARING FOR YOUR JEWELLERY:

Care must be taken when caring for your handmade Rejewelled jewellery. We can not be held responsible for any damage caused by mistreating your jewellery.

Resin is a soft material and will scratch if it is rubbed against other objects such a zips or if put in a jewellery box with other things on top of it. You can 'shine' the resin with normal household polishing cloth.

Sterling silver and fine silver can both be cleaned with specialist silver cleaning cloths. Please do not use 'silver dip' to clean your jewellery as this can often react with resin or any other materials used and can ruin your jewellery.

 

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  • Heart Eternity Pendant
    Heart Eternity Pendant
    Heart Eternity Pendant
  • Oval Eternity Pendant
    Oval Eternity Pendant
    Oval Eternity Pendant
  • Globe Pendants
    Globe Pendants
    Globe Pendants
  • Open Heart Pendant
    Open Heart Pendant
    Open Heart Pendant
  • Milk Drop Pendant
    Milk Drop Pendant
    Milk Drop Pendant
  • Tree of Life Pendant
    Tree of Life Pendant
    Tree of Life Pendant

FAQ

HOW MUCH IS P&P? For UK addresses P&P is free of charge. For overseas orders, please contact us for an accurate price. CAN I USE FRESH/FROZ...

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